Privacy Policy

1. About Us

This Privacy Policy applies to Rama Techworks ("we", "our", "us"), the company behind the AI Calling Agent platform accessible at aicallingagent.in. We are incorporated in India and operate in compliance with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023 (DPDPA).

For privacy-related queries, contact us at: info@aicallingagent.in

2. Information We Collect

We collect the following categories of information:

• Contact & Lead Data: Name, company name, email address, phone number, and company size submitted via our demo request or contact form.
• Usage Data: Pages visited, time on site, browser type, device type, and IP address collected via standard web analytics.
• Call Data (clients only): For clients using our platform, call recordings, transcripts, and interaction metadata may be processed to deliver the AI calling service.
• Communication Data: Emails or messages you send us directly.

3. How We Use Your Information

We use your data to:

• Respond to demo requests and sales inquiries.
• Deliver, maintain, and improve the AI Calling Agent platform.
• Send transactional communications (e.g., demo confirmations, onboarding information).
• Analyse website usage to improve user experience.
• Comply with applicable legal obligations under Indian law.

We do not sell your personal data to third parties.

4. Legal Basis for Processing

Under the DPDPA 2023, we process your data based on your consent (given when submitting our contact form), contractual necessity (to deliver services), and legitimate interests (to improve our platform and communicate with prospective clients).

5. Data Sharing

We may share your data with:

• Service providers: Email delivery, hosting, CRM, and analytics vendors bound by data processing agreements.
• Legal authorities: Where required by Indian law or a valid court order.

All third-party vendors are required to handle data confidentially and securely.

6. Data Retention

We retain lead and contact data for up to 24 months from the date of last interaction, unless a longer retention period is required by law or by the terms of a client agreement. You may request earlier deletion at any time.

7. Your Rights

Under the DPDPA 2023, you have the right to:

• Access the personal data we hold about you.
• Correct inaccurate or incomplete data.
• Request erasure of your data (right to be forgotten).
• Withdraw consent at any time without affecting prior processing.
• Nominate a representative to exercise these rights on your behalf.

To exercise your rights, email us at info@aicallingagent.in. We will respond within 30 days.

8. Security

We implement industry-standard technical and organisational measures including HTTPS encryption, access controls, and regular security reviews to protect your data from unauthorised access, disclosure, or loss.

9. Cookies

We use essential cookies to operate the website and analytics cookies to understand usage patterns. You can disable non-essential cookies via your browser settings. We do not use third-party advertising cookies.

10. Changes to This Policy

We may update this policy periodically. Material changes will be communicated via email to known contacts or via a notice on our website. Continued use of our platform after the effective date constitutes acceptance of the revised policy.

11. Contact

Rama Techworks
India
Email: info@aicallingagent.in